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USPS Tracking Email 4.10.2020

Chicago Made Masks
Status Updates

First of all, thank you for your commitment to helping our entire country and local communities stay as healthy as possible, we're doing everything we can to get as many masks to people that need them, and your support is what is making this possible.

We've created a new status page and wanted to keep everyone up to date on the status of their order.  Below is the text from the page and here is a link to follow as we'll be updating it regularly:

Status Page

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Due to overwhelming demand of the materials that go into cloth masks and a shortage of experienced production sewers we have had to extend our lead times and increase our pricing for masks that are being made for future orders.  This will have no impact on your orders, however if you go to the site now you will see changes for future orders.

We're working around the clock to secure lower cost materials and expand our capacity without requiring higher pricing, and we hope to adjust this back down in the coming days.

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Thank you so much for your support and choosing to work with us as we get as many masks into the hands of those who need them most, as quickly as humanly possible!  We know these masks are needed today and are working around the clock to fulfill everyone's needs.

We've created this status page to help everyone stay updated, unfortunately we have a very small operations team and with the complete change in business model over the past two weeks we have been playing from behind the entire time, and our ability to respond to each individual email has unfortunately become strained.

In additional to all of this, we are working constantly to add more capacity, bring ship times down, and bring costs down on all masks, in a true effort to get these on people's faces.  We ask for your trust, patience, and understanding as our entire team works as hard and fast as possible to achieve this.

 

A couple things to keep in mind about UPS and USPS during these unprecedented times

We have seen extreme delays with nearly all USPS orders being updated during transit, and specifically for their first scan at a USPS locations.  Unfortunately there is a true shortage of people processing these packages at USPS facilities and we're sure they are doing the best they can.

We have also seen delays with UPS packages both in being scanned, updated, and arriving during normal time frames.  We have seen multiple occurrences of additional days being added to transit times, especially when moving through a regional distribution center, and believe this is also due to a much smaller team than is typically working.  Through all conversations with UPS we have been assured everyone is doing everything possible to keep packages moving on time and there are no unnecessary delays being created.

 

Status of your RE-USABLE CLOTH MASK order:

If you ordered before 4/1 @12pm CST:  Our order processing timing was 1-2 business days depending on the time you placed your order, these all have been dropped off with USPS or UPS on time or early.

If you ordered before 4/2 @12pm CST:  Our order processing timing was 2-3 business days depending on the time you placed your order, we are within 24 hours of this time frame on nearly every order, the vast majority of these have already been dropped off.

If you ordered before 4/3 @12pm CST:  Our order processing timing was 2-3 business days depending on the time you placed your order, we are within 24 hours of this time frame on nearly every order, these will be dropped off by end of day 4/7.

If you ordered after 4/3 @12pm CST:  Our order processing timing was 2-3 business days depending on the time you placed your order, we are within 24 hours of this time frame on nearly every order, the vast majority of these orders will be dropped off by end of day 4/7 and the remaining will be dropped off morning of 4/8.

If you ordered before 4/4 @9:30am CST:  Our order processing timing was 3-4 business days depending on the time you placed your order, we will be within 24 hours of this time frame on nearly every order and will update if necessary.

If you ordered before 4/4 @11:30am CST:  Our order processing timing was 4-5 business days depending on the time you placed your order, we will be within 24 hours of this time frame on nearly every order and will update if necessary.

If you ordered before 4/6 @3pm CST:  Our order processing timing was 6+ business days depending on the time you placed your order, we will be within 24 hours of this time frame on nearly every order and will update if necessary.  The 6+ was to demonstrate 6/7/8 days and we apologize for the lack of clarity on this.

If you ordered AFTER 4/6 @3pm CST:  Our order processing timing was 14 days depending on the time you placed your order.  We expect to ship on time or early for these orders and are doing everything possible to leapfrog this timing and bring all timing back down to at least 1-3 days.

 

Status of your DISPOSABLE MASK order: 

All disposable masks are shipping within 1-2 business days of your order depending on the time you placed your order.  Orders placed prior to 4/6 may have needed an additional 12 hours to process.