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FAQ

Learn about what we are doing, where we are doing it, and why we are doing it here:

Why are you making masks?

When Covid hit the U.S. and the country began closing, our business was directly affected and set to close with all non-essential Chicago businesses on March 21st.  Over the 21st and 22nd our team learned of the true shortage of PPE for medical professionals and decided to act quickly to help get them something as quickly as we could.  By Monday the 23rd we were working full time making masks and brought our entire team back.

Our goal was always to move quick, make something affordable, and get masks into the hands of those who need them most.  As the situation has evolved we began donating masks all over the country and to communities in need as well.

When should these masks be used?

Guidance from the Centers for Disease Control and Prevention says homemade masks like a bandana or scarf should be used as a “last resort” and are not considered PPE since their capability to protect workers is unknown. These masks will help contain some particles if the person wearing them is sick. These masks will also help reduce some particles from entering those who wear them as well. Because of the current shortage of surgical masks, this mask of "last resort" is becoming the best option to maintain breathability and protection.

Where are you making these masks?

We're making all masks at the Arthur + Lucca Chicago sewing facility in the NearWest neighborhood.

Do you offer triple layer masks or masks without elastic ties?

We are currently offering 2 styles of masks in adult sizes: pleated masks with elastic earloops and knit masks with elastic earloops. We are currently only offering 1 style of mask in children sizes: pleated masks with elastic earloops. We chose to make these styles as we found them to be the most comfortable for all day wear and fit most size faces.

All of our masks are 1 size fits most. Due to the nature of all of our masks being handmade and out of various types of fabric, we cannot guarantee that each mask will be identical in sizing. Due to the nature of hand making masks, and the type of fabric we use, there is a measurement of tolerance with which we find acceptable.

EARLOOP TOLERANCES:
Adult pleated masks have a finished earloop at around 7 inches +/- (plus or minus) .25" on each earloop.

Children pleated masks have a finished earloop at around 5 inches +/- (plus or minus) .25" on each earloop.

Adult knit masks have a finished earloop at around 6.5 inches (plus or minus) .25" on each earloop.

PLEATED CLOTH TOLERANCES:
The size of the cloth on our adult pleated masks have a finished measurement of around 3 inches +/- (plus or minus) .25" tall and 7.5 inches +/- (plus or minus) .25" wide, when pleated. When the mask is fully extended, the cloth will measure around 6.5 inches +/- (plus or minus) .25" tall.

The size of the cloth on our kids pleated masks have a finished measurement of around 2.5 inches +/- (plus or minus) .25" tall and 6.5 inches +/- (plus or minus) .25" wide, when pleated. When the mask is fully extended, the cloth will measure around 5.5 inches +/- (plus or minus) .25" tall.

KNIT CLOTH TOLERANCES:
The size of the cloth of our adult knit masks have a finished measurement of around 
7.5 inches +/- (plus or minus) .25" wide, and around 6.5 inches +/- (plus or minus) .25" tall.

Do you offer adjustable earloops?

We are currently searching for an environmentally friendly earloop adjuster. We chose to make our masks on the slightly larger side to accommodate as many fits as we can. This allows for the earloops to be tied on one or both earloop to adjust to the size you need specifically. With our roots being in the fashion industry, and the environmental impact that industry has, we find every opportunity we can to eliminate how much plastic we are contributing to our landfills. 

How can I check on my order?

You will received a series of automated emails when your order is packed, mailed, being delivered, and delivered.  If you believe anything is wrong please reply to any of these emails and we're happy to help.  If there are unreasonably long delays once an item has shipped please reach directly out to the carrier (UPS or USPS) for help.

How can I reach you?

Please contact us directly here or email us at info@chicagomademasks.com.