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FAQ

Learn about what we are doing, where we are doing it, and why we are doing it here:

Why are you making masks?

After talking to hundreds of health care professionals and reading news articles from all over the country it became clear that there is an imminent shortage of medical equipment and supplies.  We knew that we had the capability to jump in and help with masks, so we took immediate action to rework our sewing floor and bring all of the fabric and materials needed to makes over 200,000 masks over the next few weeks.

When should these masks be used?

Guidance from the Centers for Disease Control and Prevention says homemade masks like a bandana or scarf should be used as a “last resort” and are not considered PPE since their capability to protect workers is unknown. These masks will help contain some particles if the person wearing them is sick. These masks will also help reduce some particles from entering those who wear them as well. Because of the current shortage of surgical masks, this mask of "last resort" is becoming the best option to maintain breathability and protection.

Where are you making these masks?

We're making all masks at the Arthur + Lucca Chicago sewing facility in the NearWest neighborhood.

The disposable masks are being imported from China and we are exploring additional countries of origin too.

Do you offer triple layer masks or masks without elastic ties?

We are currently offering 2 styles of masks in adult sizes: pleated masks with elastic earloops and knit masks with elastic earloops. We are currently only offerin 1 style of mask in children sizes: pleated masks with elastic earloops. We chose to make these styles as we found them to be the most comfortable for all day wear and fit most size faces.

All of our masks are 1 size fits most. Due to the nature of all of our masks being handmade and out of various types of fabric, we cannot guarantee that each mask will be identical in sizing. Due to the nature of handmaking masks, and the type of fabric we use, there is a measurement of tolerance with which we find acceptable.

EARLOOP TOLERANCES:
Adult pleated masks have a finished earloop at around 7 inches +/- (plus or minus) .25" on each earloop.

Children pleated masks have a finished earloop at around 5 inches +/- (plus or minus) .25" on each earloop.

Adult knit masks have a finished earloop at around 6.5 inches (plus or minus) .25" on each earloop.

PLEATED CLOTH TOLERANCES:
The size of the cloth on our adult pleated masks have a finished measurement of around 3 inches +/- (plus or minus) .25" tall and 7.5 inches +/- (plus or minus) .25" wide, when pleated. When the mask is fully extended, the cloth will measure around 6.5 inches +/- (plus or minus) .25" tall.

The size of the cloth on our kids pleated masks have a finished measurement of around 2.5 inches +/- (plus or minus) .25" tall and 6.5 inches +/- (plus or minus) .25" wide, when pleated. When the mask is fully extended, the cloth will measure around 5.5 inches +/- (plus or minus) .25" tall.

KNIT CLOTH TOLERANCES:
The size of the cloth of our adult knit masks have a finished measurement of around 
7.5 inches +/- (plus or minus) .25" wide, and around 6.5 inches +/- (plus or minus) .25" tall.

Do you offer adjustable earloops?

We are currently searching for an environmentally friendly earloop adjuster. We chose to make our masks on the slightly larger side to accommodate as many fits as we can. This allows for the earloops to be tied on one or both earloop to adjust to the size you need specifically. With our roots being in the fashion industry, and the environmental impact that industry has, we find every opportunity we can to eliminate how much plastic we are contributing to our landfills. 

How did you choose where donated/gifted masks will be sent?

We are currently sending mask to medical personnel and emergency responders in the five cities and states where the CDC has reported the most cases of COVID-19 and those that are currently accepting these masks in accordance with their current protocol.

I work at a medical facility or am an emergency responder, how can I get masks sent to my office?

For all wholesale interest/orders please contact us directly here and we'll follow up as quickly as possible.

Are you a non-profit?

No, chicagomademasks.com is a partnership between Arthur + Lucca and Fishman's Fabrics, both of which are for profit business entities.  This effort is to help get masks to those who need them most while keeping staff working and employed during government mandated closures. 

How can I check on my order?

Please check our status page here for an update on general timing.

How can I reach you?

Please contact us directly here or email us at info@chicagomademasks.com. You can leave a message for us at 312-307-1669 and we'll follow up as quickly as we can. Contacting us through our contact form is the absolute best way to reach our entire team so that all team members can give you a hand!